At Petals Makers, we strive to ensure your satisfaction with our products. Please review our return and exchange policy below:
Conditions for Return:
- Returns are only accepted if a video is recorded during the package opening process.
- The video must clearly demonstrate any damage or defects identified at the time of unboxing.
How to Initiate a Return:
- Record a video while opening the package, highlighting the issue.
- Contact our customer support team at petalmakers@gmail.com with your order details and the video attachment.
Return Process:
- Our team will review the video promptly.
- If the conditions are met, we will guide you through the return process.
- Refunds or exchanges will be processed upon successful inspection of the returned item.
Refund Policy:
If a refund is approved, it will be issued to the original payment method used for the purchase. Refunds may take 5-7 business days to process, depending on your financial institution.
Contact Information:
- Email: petalmakers@gmail.com
Thank you for choosing Petals Makers. Your satisfaction is our priority.